Refund and Return Policy for Blinamavel Toys

Effective Date: November 27, 2024

At Blinamavel, we are committed to providing high-quality toys that inspire creativity, learning, and fun. We want every customer to be completely satisfied with their purchase. However, we understand that sometimes, you may need to return or exchange a product. This Refund and Return Policy outlines the procedures, eligibility, and conditions for returning items and receiving a refund or exchange.

Please read this policy carefully. By placing an order on our website blinamavel.com, you agree to comply with the terms and conditions outlined below.

1. Return Eligibility

We want to ensure that your return experience is as smooth as possible. To be eligible for a return, the following conditions must be met:

  • Timeframe: Returns must be requested within 30 days of receiving your order. Orders beyond this time frame are not eligible for a return or refund.
  • Condition of Product: Products must be unused, unopened, and in resalable condition. All items should be returned in their original packaging, including any tags, labels, and accessories. Products that have been damaged, used, opened, or altered in any way are not eligible for return.
  • Exclusions: The following items are non-returnable and non-refundable:
    • Customized or personalized items.
    • Items that have been opened, used, or assembled.
    • Clearance or final sale products.

2. How to Initiate a Return

If you wish to return a product, please follow these steps to ensure your return is processed correctly:

  1. Contact Us: Reach out to our Customer Service team via email at [email protected] or call (760) 723-9968. Please include your order number, the product(s) you wish to return, and the reason for the return.

  2. Return Authorization: After we receive your return request, we will review your case and provide you with a Return Authorization Number (RAN). Please note that returns will not be processed without this authorization number.

  3. Return Instructions: We will send you detailed instructions on how to return the item(s) to us, including the return address and any packaging requirements.

3. Return Shipping Costs

  • Customer Responsibility: In most cases, customers are responsible for the cost of return shipping, unless the product is defective, damaged, or was incorrectly shipped by Blinamavel.
  • Prepaid Labels: If the return is due to an error on our part (e.g., incorrect item shipped, damaged product), we will provide a prepaid return shipping label.
  • Shipping Charges: Original shipping fees are non-refundable. If you received free shipping on your order, the shipping charges will be deducted from your refund.

4. Refund Process

Once we receive your returned item(s) and confirm that they meet our return policy requirements, we will process your refund. Please note the following:

  • Refund Method: Refunds will be issued to the original payment method used at the time of purchase. Depending on your bank or payment processor, it may take 5-7 business days for the refund to be reflected in your account.
  • Refund Amount: The refund will be for the total amount of the item(s) purchased, excluding any shipping costs, handling fees, or taxes that were applied at checkout. If you used a discount or coupon code during checkout, the refund amount will be adjusted accordingly.
  • Processing Time: We aim to process all returns and refunds within 7 business days of receiving the returned product. However, please allow up to 10-14 business days for the refund to appear on your statement, as processing times may vary depending on your payment method.

5. Exchanges

We currently offer exchanges for items that are defective, damaged during shipping, or if we made an error in processing your order. To request an exchange:

  1. Contact [email protected] or call (760) 723-9968 to inform us of the defect or issue.
  2. We will provide you with return instructions and issue a replacement item once we have received the returned product.

If you wish to exchange an item for another product for any other reason, you will need to follow the return process outlined above and place a new order for the replacement product.

6. Damaged or Defective Items

If your order arrives damaged or defective, we apologize for the inconvenience. We are committed to ensuring that you receive high-quality products, and we will make it right. If you receive a damaged or defective item:

  1. Contact Us Immediately: Contact us within 48 hours of receiving your order, providing clear photos of the damaged or defective product, along with your order number and a description of the issue.
  2. Return Authorization: We will provide a prepaid return label for you to return the damaged item, and we will send you a replacement at no additional charge.
  3. Refund Option: If a replacement is not desired, we will issue a full refund for the damaged or defective item once it has been returned.

7. Non-Returnable Items

Some items are non-returnable due to hygiene or safety reasons. These items include:

  • Personalized products or items that have been customized in any way.
  • Opened toys, games, or educational kits that are no longer in their original, sealed packaging.
  • Items purchased on sale or during promotional events marked as final sale.

8. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible. We strive to fulfill orders quickly, and once an order has been processed or shipped, it may not be possible to cancel it. If your order is in the processing stage and has not yet shipped, we will do our best to accommodate your cancellation request.

9. Refunds for Orders Not Received

If you have not received your order within the estimated delivery window, please contact our customer support team immediately at [email protected] or call (760) 723-9968. We will work with you to locate your package or offer a solution, which may include a refund or replacement, depending on the circumstances.

10. Contact Us

If you have any questions or need further assistance with returns, refunds, or exchanges, please don’t hesitate to contact our Customer Service team:

We are here to assist you and ensure that your experience with Blinamavel is as positive and seamless as possible.